frequently asked questions
Reservations and cancellations
STEPS TO FOLLOW TO BOOK ONLINE
- Select accommodation to enjoy a magnificent holiday.
- View the images and carefully read the characteristics and conditions of the selected accommodation.
- Check availability and proceed with the online booking; the system will show you the available dates.
- In the booking details, choose your arrival date, length of stay, and number of guests, differentiating between adults and children (under 16 years old). If you wish, you can also add optional extras available for your holiday.
- Then, fill in the form with your personal details, review the summary of the total amount *(50% as a reservation deposit and the remaining 50% upon arrival) and book your accommodation.
- The system will show you a global summary of your booking so you can continue with the process or modify any previous information.
Payment methods
- Choose your payment method:
- Credit and debit cards
- Paypal payment gateway
- Bank transfer (you have 4 days to send the proof of payment to reservas@costavacaciones.es for booking confirmation) - Confirm that the information is correct by accepting the policies and claims
- CONFIRM THE RESERVATION
- You will receive a booking confirmation email, which you must present when collecting the keys.
Offline bookings
HOW TO MAKE AN OFFLINE RESERVATION
If you prefer, you can also contact our reservations department directly through the following channels:
- Email: reservas@costavacacional.es
- Phone: +34 931006645
- Messaging service, WhatsApp: +34 931006645
Please provide us with your vacation dates, type of accommodation, main features (pool, sea views, A/C, etc.), number of occupants, and budget. We will contact you as soon as possible to present you with different options.
If you are interested, we will inform you of the different payment methods and send you a confirmation of your reservation by email. You must present this confirmation on the day of your arrival.
Cancel a reservation
HOW TO CANCEL YOUR BOOKING
If for any reason you wish to cancel your reservation, please contact our booking department via
- Email: reservas@costavacaciones.es
- Telephone: +34 931006645
Cancellation Conditions
For cancellations up to 30 days before the arrival date, Grupo Inmobiliario COSTA will retain 50% of the amount received.
For cancellations less than 30 days before the arrival date, the agency will retain 100% of the total amount received.
In case of force majeure (flood, fire, supply cuts, etc.), the agency will replace the reserved accommodation with another of similar or better characteristics, subject to availability.
If no accommodation is available, Grupo Inmobiliario COSTA will refund the total amount paid.
Terms
INPUT / OUTPUT
CHECK-IN - ARRIVAL DAY
Key collection: 08:00 - 21:00
Late arrival service: 21:00 - 24:00
Arrival between 21:00-22:30: €55
Arrival between 22:30-24:00: €80
Late arrivals are accepted from 28/05/24 to 01/10/24. Under no circumstances are arrivals after 24:00 accepted. If you do not notify us of your late arrival, Grupo Inmobiliario COSTA cannot guarantee entry to your accommodation.
CHECK-OUT - DEPARTURE DAY
Key return: 09:00 – 12:00
Grupo Inmobiliario COSTA will arrange the check-out time with the guest in advance to carry out the check-out, key return, and refund of the security deposit.
BOND
Upon arrival, you must pay a cash deposit as indicated in the description of the selected accommodation. The deposit will be returned upon departure, provided that no damage has been caused to the accommodation and it is in the same condition as when it was handed over.
- Studio and one-bedroom apartments: €150
- Two or more-bedroom apartments: €250
- Additional deposit if bringing a pet: €100
- Deposit for youth groups: €75 / person (minimum €250)
- Some accommodations may require higher deposits (specified in the accommodation details)
The deposit will be fully refunded on your departure day, after the accommodation has been inspected by our agency and is found to be in the same condition as when it was handed over.
GUEST RESPONSIBILITIES
The number of people occupying the accommodation will be limited to the maximum capacity indicated in the booking confirmation.
Should this capacity be exceeded, Grupo Inmobiliario COSTA reserves the right to refuse the booking or demand the eviction of the property.
The person who signs the accommodation rental agreement will be responsible for the proper behavior of all occupants. By signing the check-in agreement, the signatory accepts these conditions.
If any of the occupants of the accommodation do not behave in a correct and appropriate manner, Grupo Inmobiliario COSTA reserves the right to immediately evict all occupants from the accommodation without the right to future claims or any type of compensation.
EQUIPMENT
All our accommodations are equipped with a refrigerator, washing machine, television, coffee maker, iron, kitchen utensils, crockery, and cutlery.
Consult our reservations department for any services and/or extras you may require during your stay, and we will inform you of availability and price.
For hygiene reasons, we do not provide cleaning products (except for a broom and mop).
CLEANING
Upon departure, you must clean the property, leaving it in the same condition in which it was handed over to you (clean kitchen utensils and cookware, dispose of garbage, empty the refrigerator, discard food scraps, sweep and mop floors, clean bathrooms, etc.); otherwise, Grupo Inmobiliario will penalize guests with the corresponding final cleaning service fee.
Therefore, if you wish, you can contract the final cleaning service for the accommodation, and we will take care of it:
- Studios: €45
- 1 bedroom: €55
- 2 bedrooms: €65
- 3 bedrooms: €80
- 4 or more bedrooms: €90
- Hourly cleaning available (inquire about price)
